The Service Centre of Excellence (SCoE) plays a pivotal role in driving innovation, providing service support, and identifying opportunities within Telespazio Belgium. Here's a breakdown of the main functions:

Innovation

The SCoE leads the way in exploring new technologies, methodologies, and practices. They conduct research to identify innovative solutions that can enhance service delivery and company performance. Additionally, the SCoE establishes and promotes best practices across the organization, ensuring that innovative approaches are standardized and widely adopted. Acting as a collaborative hub, the SCoE tackles complex problems, offering guidance and support to resolve issues efficiently.

Service Support

The SCoE centralizes specialized knowledge and skills, making them accessible across the organization. This helps in providing consistent and high-quality service and company support. They also support training programs with educational resources to enhance the skills of employees, ensuring they are well-equipped to deliver exceptional services.

Identification of Market Opportunities

The SCoE continuously scans data and trends to identify areas for improvement and opportunities for growth. They align strategic initiatives with organizational goals, ensuring that opportunities are identified and leveraged effectively. By fostering a culture of continuous improvement, the SCoE constantly seeks ways to optimize processes and enhance service delivery.

In essence, a Centre of Excellence for services is instrumental in driving innovation, providing robust support, and identifying opportunities that contribute to the overall success and growth of the organization.